General Terms and Conditions of Sale

1. Preliminary mentions

Legal Notice

Le présent site est édité par la société VIE.ECO, SAS au capital de 10000 Euros, immatriculée au registre du commerce et des sociétés de Brive sous le numéro B 849397393, et dont le siège social (Administration) est 112 route de Rozac, 19120 Sioniac.
L’éditeur est joignable par téléphone au 09.72.32.49.09 ou par courrier électronique à l’adresse suivante : [email protected]

Intra-community VAT number: FR57849397393

The site is hosted by VIE.ECO SAS via the company Scaleway..

The publication director and editor-in-chief of this site is Mr. Herbert Nathan.

Illustration credits: Irina Strelnikova

Object

The present site is freely accessible to any internet user. It allows users to subscribe to email hosting services.

Acceptance of the general terms and conditions

Placing an order on this site implies acceptance by the user of all these general conditions. The user acknowledges having fully understood them and waives their own conditions. This acceptance will consist of having checked the button I have read and accept the terms of service, the button I have read and accept our privacy policy, and the button I am over 13 years old.

Clicking on the account creation button will be deemed to have the same value as a handwritten signature. The user acknowledges the evidential value of the publisher's automatic recording systems on this site and, unless they provide evidence to the contrary, waives the right to contest them in the event of a dispute.

Acceptance of these terms and conditions assumes that the users have the necessary legal capacity to do so, or failing that, they have authorization from a guardian or curator if they are incapacitated, from their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.

2. Definitions

'Site': Website accessible at the URL https://www.ecomail.eco
'Publisher': VIE.ECO SAS in its capacity as the publisher of the Site
'Internet user': Any individual or entity, private or public, connecting to the Site.
'User': Any individual or entity, private or public, using the Site's services.
'Client': Any individual or legal entity, under private or public law, who has made a purchase on the Site.
« Contenu » : Tout document, information ou donnée envoyé par le biais des interfaces du site par un utilisateur quel qu’en soit le format (PDF, JPG, MP3, AVI, TXT etc.).
Services : Fait référence à l’hébergement d’adresses emails.

3. Preamble

Dans le cadre de l’utilisation des services proposés sur le Site, les utilisateurs s’engagent sans aucune limite ni réserve à :
– utiliser les services fournis par l’éditeur raisonnablement,
– ne pas porter atteinte à la jouissance paisible du service par les autres utilisateurs,
– ne pas utiliser les services fournis à des fins illégales,
– respecter les droits des tiers,
– respecter toutes les dispositions législatives ou réglementaires en vigueur, et en particulier les législations relative aux droits de propriété intellectuelle et à la protection des données à caractère personnel,
– ne pas envoyer ou partager, par l’une quelconque des interfaces mises à sa disposition par l’éditeur, de contenus racistes, pédophiles ou contraires à l’ordre public ou aux bonnes moeurs ou contrevenants à une disposition législative ou réglementaire en vigueur.
– ne pas tenir, par l’une quelconque des interfaces mises à sa disposition par l’éditeur, de propos racistes, pédophile, mensongers, diffamatoires, dénigrants, menaçants, insultants ou contraires à l’ordre public ou aux bonnes moeurs ou contrevenants à une disposition législative ou réglementaire en vigueur.
– ne pas héberger par le biais de sa boite email ou de son espace disque en ligne de contenu pornographique ou illégal.

Furthermore, professional users undertake to be in full compliance with all registrations and procedures to which they are subject in their capacity as professionals.

Users remain, in any case, responsible for the data contained in their personal account or exchanged in the context of using the services. They remain responsible for their actions committed in the context of using the present service and answer for them before the competent courts.

Any breach of these general conditions that has caused damage or constitutes a violation of regulatory or legislative provisions may be pursued directly against the user and the administrator, thereby absolving the service provider of any liability in this matter.

4. Services

The publisher offers internet users to subscribe to an email address hosting service. The service is described in detail on the website www.ecomail.eco and briefly below:

Email address hosting: provision of a linked email address allowing the sending and receiving of emails. It is not possible through the service to send mass emails (more than 50 recipients per sent email).

Hosting of an online disk space: Provision of a disk space allowing the storage of files and images. Files and images are stored privately and the user must have all necessary rights for their storage.

5. Subscription terms for services

In order to subscribe to one of the services offered on this site, the internet user can choose the unique email hosting package for a fixed duration of 12 months.

The internet user will be able to register for the service for free to test it for 30 days. After this period, they will be able to renew their service through their client area for a duration of 12 months. The price including tax is €12 per year for a standard subscription, starting at €36 including tax for a professional hosting. When they click on the 'Renew' button, they will be redirected to a summary where it will also be indicated whether they have the option to exercise their right of withdrawal and the applicable timeframes.

The member will be invited to check or modify their billing information and then will be prompted to make their payment by being redirected to the secure payment interface.

Une fois le paiement effectivement reçu par l’éditeur du site, ce dernier s’engage à en accuser réception au client par voie électronique, dans un délai raisonnable.
De même et dans les mêmes délais, l’éditeur s’engage à adresser au client un courrier électronique récapitulatif de sa souscription et lui en confirmant le traitement, reprenant en outre toutes les informations relatives aux services souscrits, à leur exécution, ainsi qu’aux modalités d’exercice de leur droit de rétractation.

30 days before the subscription expires, the client will receive an email informing them of this expiration. The email will be repeated several times before the subscription expires. In the event that the subscription has not been renewed, it will be suspended, and access to the client's email inbox will be interrupted. If, after 90 days, the client has not renewed their subscription, the email inbox and all the data it contains (Mail/online storage/document) will be deleted from Ecomail's servers. There will then be no technical means to reactivate the deleted email inbox.

6. Price

The prices indicated on the site are understood in Euros, all taxes included. These prices may be modified at any time by the publisher; the prices shown are only valid on the day of subscription and do not apply to the future. The prices are firm, without discount, reduction, or rebate.

7. Payment

The user can place an order on the user interface (https://mail.ecomail.earth/) and make their payment by credit card, IBAN debit, PayPal, and check. Payment for the order takes place after subscription and the trial period.

Payments by credit card are made through secure transactions provided by the cooperative bank. In the case of payment by credit card, the publisher of this site does not have access to any data related to the user's payment methods. Payment is made directly between the hands of the banking institution.

8. Service delivery

The services are made available within a period of (1) one to (24) twenty-four hours from the subscription and upon the complete receipt of the amounts corresponding to the order.

Certain services may nevertheless justify a longer delivery time, which will be expressly mentioned to the consumer when the order is confirmed.

In the event of exceeding the service terms, the client acknowledges being fully informed that the publisher may suspend access to the email messaging service as well as the online publication of the client's data, without notice or compensation.

9. Early termination of the subscription

Early termination of the contract may be requested at any time by the client or the publisher, without having to justify any reason, with a notice period of 60 days; it is then understood that no compensation or reimbursement of the amounts paid can be claimed: the full price of the order is due.

The termination of the contract will result, upon the expiration of the period defined in this article, in the permanent closure of the client's account and the deletion of all content, if any, hosted: it is therefore the client's responsibility to make all necessary backups before the account closure.

The publisher reserves the exclusive right to delete the account of any client who has violated the present general conditions, including, but not limited to, when the member has used the services to disseminate racist content or has seriously disrespected the publisher's staff (insulting, threatening remarks, etc.). Such deletion will not be likely to constitute damage to the excluded client, who will not be entitled to any indemnity or reimbursement as a result.

10. Provisions relating to consumer rights

Customer service

Le service clientèle de l’éditeur est accessible :
– Par téléphone du lundi au vendredi de 8h00 à 17h00 au numéro suivant : 09.72.32.49.09,
– Par courrier électronique à l’adresse suivante : [email protected],
– Ou par courrier postal à l’adresse suivante : VIE.ECO SAS, 112 route de Rozac, 19120 Sioniac.

Dans les deux derniers cas, l’éditeur s’efforcera d’apporter une réponse dans un délais de dix jours ouvrés.

Right of withdrawal

In accordance with current legislation, consumers have a period of fourteen clear days from the subscription date to request a refund under their right of withdrawal. To exercise this right, they must contact the publisher's customer service.

It is brought to the users' attention that the right of withdrawal can no longer be exercised once the service has begun.

11. Warranty & Assistance

The publisher commits to maintaining optimal availability of services and to intervening in the event of a server or server software failure. The publisher also commits to providing assistance to the client for any question or incident related to the aforementioned service.

As part of its availability guarantee, the publisher guarantees the client an intervention within eight hours from the identification of the incident (GTI) and a service restoration within a maximum period of seventy-two hours from the handling of the incident (GTR). If the intervention does not occur within the aforementioned time frames, the client may invoke this deficiency to request a credit on their next invoice calculated pro rata temporis of the unavailability.

As part of the support service, the publisher will be operational from Monday to Friday from 8:00 a.m. to 5:00 p.m. by phone (09.72.32.49.09), email ([email protected]).

Are expressly excluded from the services covered by the assistance service any issues and services that are found not to be directly related to the subscribed service, malfunctions caused by improper use of the services, or malfunctions caused by the user's or their providers' software, systems, and equipment.

12. Personal space

Creation of personal space

La création d’un espace personnel est un préalable indispensable à toute souscription d’un internaute à un service proposé sur le présent site. A cette fin, l’internaute sera invité à fournir un certain nombre d’informations personnelles le concernant. L’internaute s’engage à fournir des informations exactes sous peine de résolution du contrat et de suppression du compte client. Certaines informations sont indispensables à la création de l’espace personnel et à la conclusion du contrat. Le refus par un internaute de fournir lesdites informations aura pour effet d’empêcher la création de l’espace personnel ainsi que, incidemment, la conclusion du contrat.

Operation

This space allows the client to review all their service subscriptions made on the site, use the subscribed services, and access technical support.

The publisher reserves the exclusive right to delete the account of any client who has violated these general terms and conditions (including, but not limited to, the case where the client has knowingly provided incorrect information during registration and the creation of their personal space) or any account inactive for at least one year. Such deletion will not constitute a damage for the excluded member, who will not be entitled to any compensation as a result.

This exclusion does not preclude the possibility for the publisher to take legal action against the member when the facts have justified it.

Password

When creating the personal space, the user is invited to choose a password. This password serves as a guarantee of the confidentiality of the information contained in their 'My personal information' section, and the user is therefore prohibited from transmitting or communicating it to a third party. Failing this, the site cannot be held responsible for unauthorized access to a user's account.

13. Newsletter of the publisher

En cochant la case prévue à cet effet, le membre accepte que l’éditeur puisse lui faire parvenir, à une fréquence et sous une forme qu’il déterminera, une newsletter (lettre d’information) pouvant comporter des informations relatives à son activité. Lorsque le membre coche la case prévue à cet effet, il accepte de recevoir des offres commerciales de l’éditeur de ce site pour des produits et services analogues à ceux commandés.

Subscribed members will have the ability to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters.

14. Mentions relating to the Data Protection Act, of January 6, 1978

Generalities - purpose - duration

Internet users have the free option to provide personal information about themselves. Providing personal information is not necessary for browsing the site. However, registering on this site requires the collection, by the publisher, of a certain amount of personal information concerning the internet users. Internet users who do not wish to provide the information necessary for creating a personal account will not be able to place an order on the site or create their email address.

The data collected is necessary for the proper administration of the services offered on this site as well as for the publisher's compliance with its contractual obligations. This data is retained by the publisher in this sole capacity, and the publisher undertakes not to use it in another context, nor to transmit it to third parties, except with the express agreement of the users or in cases provided for by law.

Right of access, rectification, and opposition

The contact details of all users registered on this site are stored for a maximum of one year from the deletion of the personal space, a reasonable period necessary for the proper administration of the site and normal use of the data. This data is kept under secure conditions, according to current technological means, in compliance with the provisions of the Data Protection Act of January 6, 1978.

Conformément à cette dernière, ils disposent d’un droit d’opposition, d’interrogation, d’accès et de rectification des données qu’ils ont fournies. Pour cela, il leur suffit d’en faire la demande à l’éditeur du présent site, en la formulant à l’adresse électronique suivante : [email protected], ou encore par courrier postal à l’adresse du siège de l’éditeur mentionné en tête des présentes conditions générales. Il peut également mettre à jour ses données depuis son espace membre.
Les données personnelles collectées font l’objet d’un traitement informatique et sont exclusivement réservées à l’éditeur du site.
Le responsable du traitement est monsieur Herbert Nathan.
Les données personnelles récoltées ne font l’objet d’aucun transfert vers l’étranger.

Declarant number CNIL: 2163384 v 0

IP Address

Furthermore, the publisher reserves the right to collect the public Internet Protocol (IP) address of all internet users. It will be retained for the same duration as personal information and will only be used to ensure proper administration of the services offered on this site and to verify the non-use of proxy connections. The IP address corresponds to a series of numbers separated by dots allowing the unique identification of a computer on the Internet network.

The publisher will be required to communicate all personal data relating to an internet user to the Police (upon judicial requisition) or to any person (upon judge's order). The IP address of any computer may be matched with the actual identity of the subscriber held by the ISP (internet service providers).

16. Disclaimer of the publisher's liability in the context of the execution of this contract

In the event of an inability to access the site, due to technical problems or any other issues not attributable to the publisher, the client cannot claim any damage and cannot claim any compensation.

The publisher is bound by a general obligation of means and thus undertakes to make every effort to achieve the expected results.

The publisher can in no case be held responsible for the non-execution or poor execution of the contract that may be directly or indirectly attributable to the client (error, omission, negligence, etc.) or to a case of force majeure, as defined by the French legal system (natural disasters, floods, severe weather, etc.).

Beyond an uninterrupted unavailability period exceeding one hour or more than 24 non-consecutive hours of unavailability occurring during the month and attributable to the publisher, clients may invoke this shortcoming to request an extension of their subscription term, proportional to this duration of unavailability. The calculation of service unavailability hours provided by the publisher will be carried out by calendar month and full hour. This clause is not intended to apply if the unavailability is due to a maintenance or update operation duly notified by the publisher.

The publisher undertakes to perform a daily backup of all the user's data, it being understood that this backup in no way exempts the user from making their own backups on non-volatile media (CD etc.). The daily backup will allow the client to recover data that has been deleted, overwritten, or corrupted for less than two days. Beyond this period, the data will be permanently deleted and thus become unrecoverable.

The different contents will be uploaded and distributed under the responsibility of the clients.

The client will be fully and unreservedly responsible for the content they have uploaded and shared, the originality, authenticity, and the nature of the rights pertaining to said content cannot be subjected to any control by the publisher, who will not assume any responsibility on this matter. The publisher will not be liable for any claims from third parties concerning the content hosted on behalf of the client.

The client therefore acknowledges being solely and unreservedly responsible for any actions brought against the publisher, due to the storage or distribution of content through the services offered on this site, in such a case, the publisher reserves the right to call any client in warranty.

The publisher disclaims all liability for the reservation of a domain name that the client would have asked him to proceed with. The client acknowledges in this regard being fully informed that if the annual renewal of the domain name is not made, it will fall into the public domain and may be reserved by a third party.

The role of the publisher is limited to providing a technical service for the benefit of the client. It does not guarantee in any way that this provision will lead to an increase in turnover or traffic to its website. Similarly, the publisher cannot be held liable for any potential losses in turnover or profit, loss of clientele, or any other damage suffered by the user as a result of using the services.

In the event of a breach attributable to the publisher in the performance of this contract, its liability shall be limited to direct material damages caused to the client, excluding non-material or indirect damages such as loss of business, profit, opportunity, commercial loss, or loss of earnings.

Furthermore, the professional client acknowledges that the liability of the publisher will in any case be limited to an amount capped at the sum of the payments made by the client in return for the service, for the current calendar year.

In accordance with Article 6-I-2 of the Law for Confidence in the Digital Economy of June 21, 2004, the publisher cannot be held liable for information stored at the request of a member if it did not actually have knowledge of the illegal activity or information or, as soon as it became aware of it, acted promptly to remove such information or make access to it impossible.

The publisher remains available to anyone wishing to report content that is contrary to these general conditions or that violates a legislative or regulatory provision in force.

The hyperlinks on this site may redirect to other websites. The publisher's responsibility cannot be engaged if the content of these sites contravenes existing laws or if the client's visit to any of these sites causes them harm.

17. Privacy

L’éditeur s’engage à observer la plus extrême discrétion et à conserver le caractère confidentiel des données hébergées pour le compte du client.
La politique de confidentialité complète est disponible sur this page.

18. Non-assignability of the contract

The present contract shall not be assignable by the client during its execution. The publisher may assign the present contract as long as the rights of the client are maintained.

19. Intellectual property rights related to the elements published on this site

All the elements constituting this site belong to the publisher and are as such protected by intellectual property legislation.

The members therefore acknowledge that, without authorization, any total or partial copy and any dissemination or exploitation of one or more of these elements, even if modified, are likely to result in legal proceedings being brought against them by the publisher or its rights holders.

This protection will cover all textual and graphic content of the site, but also its structure, its name, and its graphic charter.

20. Modification of the general terms and conditions

These general terms and conditions may be modified at any time by the website publisher or its representative. The general terms and conditions applicable to the user are those in effect on the day of their order. The publisher is obviously committed to keeping all its former general terms and conditions and to providing them to any user who requests them.

21. Applicable law and competent jurisdictions

Les présentes conditions générales sont soumises à l’application du droit Français et de la compétence des juridictions françaises. La langue du contrat est le français.
En cas de litige avec un client, compétence exclusive est attribuée aux tribunaux de Brive la Gaillarde.

22. Amicable settlement of disputes

Except for public policy provisions, any disputes that may arise in the execution of these general terms and conditions may, before any legal action, be submitted to the site's publisher for amicable resolution. It is expressly recalled that requests for amicable resolution do not suspend the deadlines available for initiating legal actions.

23. Divisibility

If one of the clauses of these general conditions were to be declared null and void by a court decision, this nullity would not entail the nullity of all the other clauses, which would continue to produce their effect.

24. Non-waiver

The fact that the publisher does not temporarily or permanently invoke one or more clauses of these general conditions shall in no case be construed as a waiver to invoke the rest of the general conditions.