Ecomail is committed to complying with the General Data Protection Regulation of April 27, 2016. With this new regulation, we are strengthening our personal data protection policy to ensure that our users' data is collected and used in a transparent, confidential, and secure manner.
Acceptance of these general terms and conditions (See the General Terms and Conditions (GTC)) It assumes that users have the necessary legal capacity for this, or, failing that, they have the authorization of a guardian or curator if they are incapacitated, their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.
www.ecomail.eco consistently places importance on our Users' data. Therefore, we may need to modify, amend, or update the Personal Data Protection Policy. We encourage you to regularly review the latest version, which is accessible on our Site. If significant changes are made, we will inform you via email or our services to allow you to review these changes before they take effect. If you continue to use our Services after the publication or receipt of notice regarding changes to the Personal Data Protection Policy, it means you accept the updates.
When you use our platform and/or during your registration, we collect and process personal data about you, such as your name, first name, address, postal code, city, country, email, IP address, email address, and phone number.
Your email is collected in order to send you service delivery emails.
Your name, first name, address, postal code, city, country, and information about your company are collected for the purpose of billing the services we offer. This allows us to generate invoices in accordance with current regulations.
Your phone number is collected so that you can be reached by technical support as well as the service handling 'abuses,' for example, in the event of your email account being hacked. Technical support may need to call you to assist in resolving an issue encountered on our hosting infrastructure.
Your IP address is collected in order for us to comply with the current legislation in France. In the event of a judicial order, we must be able to provide it to the French authorities upon request.
The personal data collected about you on our platform is intended for the sole use by ECOMAIL and may be transmitted to subcontracting companies that ECOMAIL may engage in the execution of its services. They may also be transmitted to comply with any judicial requisition, subpoena, or similar government or judicial requirement, or to establish or defend a legal claim.
ECOMAIL does not sell or rent your personal data to third parties for marketing purposes, under any circumstances.
If ECOMAIL or any portion of its assets is acquired by a third party, the data in our possession may, if applicable, be transferred to the new owner.
We transfer and store your data within the European Union.
The subcontractors involved in data sharing are:
ILLIAD: Our hosting servers and infrastructure backups are carried out on machines located in ILLIAD data centers. Technical data (emails) is thus backed up on machines belonging to the SCALEWAY company, which is part of the ILLIAD group. The Ecomail team is the only one with access to these backups, which are encrypted on disk.
ECL DIRECT SAS (AMARRIS Direct Group): Your personal data may be transferred to the company ECL DIRECT for accounting purposes and the fulfillment of our accounting obligations. Invoices containing your personal information are sent directly to the accounting department of ECL DIRECT.
MAILCHANNELS: We use MAILCHANNELS services for outgoing email routing and outgoing spam blocking. The content of emails is not retained or stored. Emails are analyzed to block potential spam. The outgoing email routing servers are located in SWITZERLAND and comply with EU standards.
CRISP: We use Crisp services for technical support processing. Conversations with technical support are retained by the service, including the corresponding email address, name, and surname. Crisp is a French company based in France.
ECOMAIL implements generally recognized technological and organizational security measures to ensure that the personal data collected is not lost, misused, accessed, modified, or disclosed by unauthorized third parties, unless the communication of such data is required by current regulations, particularly at the request of a judicial authority, police, gendarmerie, or any other authority authorized by law.
The security of personal data also depends on the Users. Users commit to maintaining the confidentiality of their username and password, and also undertake not to share their account and to report to ECOMAIL any unauthorized use of their account as soon as they become aware of it.
The data stored in the database (name, first name, address, etc.) is encrypted to make it unreadable by anyone or any entity without the decryption key.
We retain data about you from the creation of your customer account until your request for account deletion. In the event that you do not renew your subscription, your data is deleted from our production servers 3 months after suspension. They are still retained in our backup archives for an additional 1 year.
In accordance with current regulations, users of our platform have the following rights:
- Right of access and rectification;
- Right to update and complete user data;
- Right to lock or delete personal data of users when they are inaccurate, incomplete, ambiguous, outdated, or when the collection, use, communication, or retention is prohibited;
- Right to withdraw consent at any time;
- Right to limit the processing of user data;
- Right to object to the processing of personal data;
- Right to data portability for data provided by users when such data is subject to automated processing based on their consent or a contract.
If you would like to know how ECOMAIL uses this personal data, request rectification, or object to processing, you can send an email to [email protected] or send a letter to the following address: ECOMAIL - Data Protection - 112 route de rozac, 19120 Sioniac.
Your requests will be processed within 30 days. In addition to your request, we will ask you to provide a copy of an identity document so that ECOMAIL can verify your identity.
If you have any questions or complaints, or if you would like to provide ECOMAIL with recommendations or feedback to improve our Personal Data Protection Policy, you can send an email to [email protected]..